Customize your store's open times and holidays

Easily manage your store's available hours. Schedule your daily opening and closing times. Need to setup your store's opening hours? Set a schedule to prevent customers placing orders on days that your store or online shop is unavailable.

Details

Displaying online store opening hours improves the user experience in several key ways—even if the store is technically available 24/7. Here’s how:

1. Sets Expectations for Customer Support

If your customer service (live chat, phone, email support) only operates during specific hours, clearly posting those times helps users know when they can expect help.

• Improved trust: Users know when they'll get a response.
• Reduced frustration: Prevents disappointment from delayed replies outside business hours.

2. Clarifies Order Processing Times

Many online stores accept orders 24/7, but order fulfillment (e.g., packing, shipping, same-day delivery) happens during certain hours.

• Transparency: Users understand when their order will actually begin processing.
• Realistic delivery expectations: Helps avoid complaints about "delays" that aren’t really delays.

3. Enhances Credibility & Professionalism

Displaying hours makes your business feel more legit and reliable—especially if you're a smaller or newer store.

• Psychological effect: Mimics the structure of a physical store, which people find trustworthy.
• Reduces buyer hesitation: Makes your operation seem organized and customer-oriented.

4. Improves Live Features (e.g., Chat or Phone Support)

If your store has live chat, appointment booking, or consultations, showing availability:

• Helps users plan their interactions.
• Encourages them to visit or return during those windows.

5. Supports Local Customers for Hybrid Stores

For stores that are partly online and partly physical (e.g., pickup locations, showrooms, same-day delivery):

• Hours help users coordinate visits or pickups.
• Reduces confusion about when services are available.

Summary: Why It Matters

• Clear expectations : Users know when to expect support or fulfillment
• Reduced frustration : Avoids misunderstandings or delays
• Increased trust : Makes the business seem more real and reliable
• Better planning : Helps users make decisions based on store availability

Main features

• Customize branding and colors
• Set a pop-up with branding
• Set alert box timeout
• Set holiday period and notification